This Distance Contract is entered into between the seller of the goods offered in the online store at https://santabrokane.com, Santa Brokāne, Registration No. 16038811367, VAT Registration No. LV16038811367, contact e-mail: art@santabrokane.com (hereinafter referred to as the Seller),
and
the person (customer) placing an order through the online store https://santabrokane.com (hereinafter referred to as the Buyer),
whereas:
- the laws and regulations of the Republic of Latvia require online stores to specify the terms of delivery, returns, and the right of withdrawal in accordance with Cabinet Regulation No. 255 of 20 May 2014, “Regulations Regarding Distance Contracts”, issued pursuant to Section 10, Paragraph Two of the Consumer Rights Protection Law;
the parties hereby conclude the following agreement regarding the sale and delivery of goods in accordance with the Buyer’s order.
1. Definitions
1.1. Distance Contract means this agreement concluded between the Buyer and the Seller without their simultaneous physical presence, using one or more means of distance communication before and at the time of concluding the contract. Means of distance communication include telephone, the internet, e-mail, and other methods of sending and transmitting information remotely.
2. Ordering, Delivery and Payment
2.1. The Buyer places an order through the website https://santabrokane.com, specifying the type and quantity of the goods to be purchased. Payment for the order is made by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is issued electronically and is valid without a signature.
2.2. The Seller shall package the goods and hand them over to the courier or postal service within 3 (three) business days after receiving full payment. If the product is marked as a pre-order item, the production and dispatch time is specified in the product description. In such cases, the goods will be handed over to the courier or postal service within 3 (three) business days after production has been completed.
2.3. The actual delivery time depends on the destination country specified by the Buyer, the selected shipping method, and the courier service’s workload.
2.4. Estimated delivery times are:
- Latvia: 3–5 business days;
- European Union: 5–12 business days;
- Outside the European Union: 10–25 business days.
2.5. The Seller shall not be liable for delivery delays caused by courier services or customs procedures in the Buyer’s country.
2.6. For orders shipped outside the European Union, the Buyer is solely responsible for paying any import taxes, customs duties, and administrative fees imposed by the destination country. These charges are not included in the product price or shipping costs.
3. Right of Withdrawal
3.1. The Buyer has the right to withdraw from the purchase within 14 calendar days from the date of receiving the goods by sending a notice of withdrawal to the Seller. Upon the Buyer’s request, the Seller will provide the withdrawal form by e-mail.
3.2. The Buyer must return the goods to the Seller within 7 days after sending the notice of withdrawal. The Buyer shall bear all costs related to returning the goods.
3.3. The Buyer may not exercise the right of withdrawal if:
- the goods have been made according to the Buyer’s individual specifications or are clearly personalised;
- the purchased product is digital content supplied electronically (for example, a downloadable illustration). By confirming the order and requesting the immediate supply of the digital content, the Buyer acknowledges that once the delivery or download of the digital content has begun, the right of withdrawal is lost;
- In accordance with Section 12, Paragraph Six of the Consumer Rights Protection Law of the Republic of Latvia, the Buyer is responsible for preserving the quality and safety of the goods during the withdrawal period. The Seller reserves the right to refuse the exercise of the right of withdrawal or to deduct compensation if the goods have been damaged due to improper handling, misuse, failure to follow the provided instructions, loss of the original packaging, or substantial damage to the packaging.
4. Personal Data Processing
By providing the information required to place an order, the Buyer confirms that they have read and agree that their personal data will be processed for the purpose of accepting and fulfilling the order and delivering the purchased goods in accordance with applicable legal requirements.
By submitting the order, the Buyer also agrees to receive e-mail notifications related to the processing and fulfilment of the order.
Detailed information about the processing of personal data is available in the online store’s Privacy Policy.